FAQ

EST-CE QUE JE PEUX ACHETER UNE CARTE MAINS LIBRES SUR LE SITE ?

Oui, vous pouvez commander un forfait chargé sur une carte mains libres si vous n'en possédez pas et vous faire livrer chez vous ou venir le chercher en caisse centrale quand vous le désirez. Attention il y a un délai de 4 jours entre le moment où vous commandez votre forfait et le moment où il vous est envoyé. Il faut compter 2 jours entre le moment où vous commandez vos forfaits et le moment où vous pouvez venir le chercher en caisse centrale.

HOW FAR IN ADVANCE SHOULD I RELOAD MY PACKAGES?

 Your packages can be used within 15 minutes of your purchase.

Quel est le délai pour recevoir les forfaits commandés à mon domicile

The station of undertakes to send the titles within 7 (seven) days from the date of the order.

WHAT IF I DON'T RECEIVE AN ORDER CONFIRMATION?

After your payment by credit card, you must receive a confirmation email with the details of your order. Remember to check the "Junk mail" section of your email. If you do not receive your order confirmation, please contact the station.

HOW TO ACTIVATE YOUR CARD?

Your package will be activated on the first visit to the terminal. You won't have to do anything.

CAN I TOP UP SEVERAL PACKAGES ON THE SAME CARD?

No, you can only top up one package per card. Be careful, before reloading a package on your card you must make sure that it is empty of any package otherwise it will be overwritten and therefore lost.

 

ARE THE DATA RELATED TO MY PAYMENT SECURE?

All information related to your payment is secure and directly transmitted to our bank.

WHAT IS A HANDS-FREE CARD?

The "Hands-Free" card is a smart card holder, such as a bank card that is detected remotely. A loaded card with a valid fixed price will allow the automatic opening of the gates of the ski lifts without having to leave your gloves, to search your pockets...

The "Free Hands" card is priced at €2.00, it is not refundable but reloadable over several years. You have to put it in a pocket on the left without anything else in the pocket.

CAN I BUY INSURANCE ONLINE?

Yes, you can buy insurance that is necessarily linked to your package.

 

HOW TO BUY A PACKAGE - 5 YEARS OR OVER 75 YEARS OLD?

You cannot buy these packages online. These packages are free of charge. They are only available at the ski lift ticket offices upon presentation of proof of age.

DID WE RELOAD THE CARDS PURCHASED AT THE SKI LIFT CHECKOUT?

Any "Free Hands" card from station with a WTP number can be reloaded on our website.

WHAT IS A WTP NUMBER?

 The WTP number is the one at the bottom of your hands-free card.

It consists of a series of: 8 characters (space) 3 characters-3 characters.